A happy and satisfied customer is the best source of advertisement.
The mantra that every business tends to follow.
Now, let’s suppose a customer gets an issue with a product (which can happen with any customer) and reports you the issue. Then just waits for your response without having any idea of the wait/ response time. If the time taken to resolve the issue is much, the customer might get frustrated. And a frustrated customer is a nightmare for any business.
Wouldn’t it be better if the customer receives an instant reply from the merchant regarding the wait time?
But, native Magento does not allow an option to send an instant reply to the customer.
As a solution to this, we developed the extension, “Smart Autoresponder” (for Magento 1 and Magento 2) with many distinctive features to help you transform your ordinary customers to happy and satisfied customers.
This extension helps you to send a quick and automated response to the waiting customer, who will get an idea on when to expect a response from you. Also, this Magento extension is integrated with the ‘contact us’ form by default. But the extension can be integrated with other custom forms in the Magento store as well.
The extension details can be found (and obviously purchased) here for Magento 2: https://redchamps.com/smart-autoresponder-magento-2-extension.html
The extension details for Magento 1 can be found here: https://redchamps.com/smart-autoresponder-magento-1-extension.htmlThe detailed working of the extension is here: https://docs.redchamps.com/extension/user-guide/smart-autoresponder/